How we handle faulty items — store credit or replacement, not cash refunds.
Report a faulty item within 7 days of delivery from your account.
Approved returns are resolved as store credit (item price, excl. delivery) or a replacement — not cash back to your card or bank.
Submit clear photos and a short video showing the fault when you open a return request.
Items must be returned within 7 days of the delivery date.
Foodstuffs must be unopened, still sealed, and in the original packaging.
Perishable items that have been opened cannot be returned.
1. Contact our support team via email or phone to initiate a return.
2. Provide your Order ID and the reason for the return.
3. Once approved, you will receive instructions on how to send the item back to our hub.
After receiving and inspecting the item, we will notify you of the status of your refund.
If approved, a refund will be initiated to your original method of payment within 3-5 business days.
Please note that delivery fees are non-refundable unless the return is due to our error.
If you have questions regarding our return process, our customer success team is here to assist you.
